Entegral Helpdesk

Setup 9

• How do I add more users to my OMS account?
• How do I remove users from my OMS account?
• How to disable or enable an office worker or agent on my OMS account
• OMS Parameters - Additional Property Features
• OMS Sales / Lead sources

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Interfaces to other websites 33

• Overview of external portals supported including property types
• IOL Property interface
• Photo descriptions / Banners on images for Flex and Property24
• How to handle Private Property listing errors or statuses
• How to handle Property24 listing errors or statuses

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Property 15

• Private Property - Expiry Process
• How does the MyProperty Property Rank algorithm work?
• How often is the property detailed views/hits updated in the OMS?
• I cannot find a property on my website
• I cannot find a specific suburb or town when I list a new property

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Reports 13

• Property Intelligence Reports‎ - Overview & Signup
• ‎Property Intelligence Reports - Property Report
• ‎Property Intelligence Reports‎ - Suburb Report
• ‎Property Intelligence Reports‎ -‎ Configuring user access
• Property Intelligence Reports‎ - ‎ Downloading a report

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Document Library 3

• Document Library Overview
• Fax to document library
• Sharing files

FAQ 2

• Can you edit my OMS listing data for me?
• Suggestions / New functionality

Marketing & Content 2

• Add news to your website
• ‎Marketing & Content‎ > ‎ Subscriptions

Dashboard 3

• Dashboard
• Live Inbox
• OMS Leads import service - OMS Inbox

Contacts 3

• Add a contact
• Configure Subcategories
• Share contacts in the OMS

Referrals 1

• Referral - Overview

Login 3

• Overview
• I forgot my password for the OMS
• I cannot login to the OMS

OMS How to 15

• Upload photos
• Property - Fax-to-Property
• Property Location
• Referral statuses and process flow
• Reports‎ > ‎ Performance Reports

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Links & Downloads 2

• Internet Browsers
• Speed Test

Virtual Tours 5

• Virtual Tour - Photo capture
• Minimum & Maximum virtual tour photo size restriction
• Panorama Stiching Software - Panavue Image Assembler
• Panorama Stitching Software - Microsoft ICE
• Virtual Tour - Upload Panorama

API Integrations 1

• Zapier integration overview

Setup instructions 9

• PremiumMail Setup & Common Issues Wizard
• Change your email password within webmail
• PremiumMail / WebMail - How to add a Signature
• PremiumMail - Auto reply
• PremiumMail - Spam Settings

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FAQ 2

• Email Send/ Receive Latency
• New email accounts

Outlook 3

• Blocked attachments - Outlook & PremiumMail users
• Sync contacts, calendar and email
• Backup Outlook PST

Email Safety 2

• Phishing emails - Key Characteristics
• Compromised mailbox / Malware tools