Entegral Helpdesk

Accounts 3

• Update your subscription
• Entegral Technologies Banking details
• Terms And Conditions - Payments

General 1

• Suggest a Base feature or tweak

Dashboard 2

• Notice board
• Meeting room

Property 17

• Photo descriptions / Banners on images
• New Property listing
• View/Edit listing - Dashboard View
• Filters/ Listings landing page and reports
• Commission calculator

See all 17 articles

Contacts 5

• How to add a new contact to my data base
• Last activity date
• Quicker way to add new contacts to a listing
• How to add a contact to a property listing
• How to process your incoming leads

Diary 2

• Quick tips - Diary
• How to delete a Diary entry

Document Library 4

• Add files to Document Library
• Library/ Access
• Content Library/ News
• How to add custom tags and categories to your news articles

Reports 3

• Internal contact list report
• Stock Report
• Mandate Summary report

Setup 19

• How to add more users to your Base account
• Remove users from Base
• How to update your profile picture
• Customize your office Contacts Types Tags
• Help on choosing a Role for user on Base

See all 19 articles

Integrations 2

• Base Zapier integration
• Base API

Setup 9

• How do I add more users to my OMS account?
• How do I remove users from my OMS account?
• How to disable or enable an office worker or agent on my OMS account
• OMS Parameters - Additional Property Features
• OMS Sales / Lead sources

See all 9 articles

Interfaces to other websites 33

• Overview of external portals supported including property types
• IOL Property interface
• Photo descriptions / Banners on images for Flex and Property24
• How to handle Private Property listing errors or statuses
• How to handle Property24 listing errors or statuses

See all 33 articles

Property 15

• Private Property - Expiry Process
• How does the MyProperty Property Rank algorithm work?
• How often is the property detailed views/hits updated in the OMS?
• I cannot find a property on my website
• I cannot find a specific suburb or town when I list a new property

See all 15 articles

Reports 13

• Property Intelligence Reports‎ - Overview & Signup
• ‎Property Intelligence Reports - Property Report
• ‎Property Intelligence Reports‎ - Suburb Report
• ‎Property Intelligence Reports‎ -‎ Configuring user access
• Property Intelligence Reports‎ - ‎ Downloading a report

See all 13 articles

Document Library 3

• Document Library Overview
• Fax to document library
• Sharing files

FAQ 2

• Can you edit my OMS listing data for me?
• Suggestions / New functionality

Marketing & Content 3

• Add news to your website
• ‎Marketing & Content‎ > ‎ Subscriptions
• SEO

Dashboard 3

• Dashboard
• Live Inbox
• OMS Leads import service - OMS Inbox

Contacts 3

• Add a contact
• Configure Subcategories
• Share contacts in the OMS

Referrals 1

• Referral - Overview

Login 3

• Overview
• I forgot my password for the OMS
• I cannot login to the OMS

OMS How to 15

• Upload photos
• Property - Fax-to-Property
• Property Location
• Referral statuses and process flow
• Reports‎ > ‎ Performance Reports

See all 15 articles

Links & Downloads 2

• Internet Browsers
• Speed Test

Virtual Tours 5

• Virtual Tour - Photo capture
• Minimum & Maximum virtual tour photo size restriction
• Panorama Stiching Software - Panavue Image Assembler
• Panorama Stitching Software - Microsoft ICE
• Virtual Tour - Upload Panorama

API Integrations 1

• Zapier integration overview

FAQ 5

• How do I make changes to my website?
• How does the SEO on my website work?
• How can I manually add featured properties to my Flex website?
• How do I mark a listing as sold on my Flex Website
• Can I list on OMS and feed to my WordPress site

Entegral Technologies Terms & Conditions 1

• OMS Terms & Conditions

Property360 deal 1

• New exclusive Property360 deal for Entegral clients

Setup instructions 11

• PremiumMail Setup & Common Issues Wizard
• Change your email password within webmail
• PremiumMail mailbox account settings
• PremiumMail webmail access
• PremiumMail / WebMail - Adding A Signature

See all 11 articles

FAQ 2

• Email Send/ Receive Latency
• New email accounts

Outlook 6

• Outlook can’t send after upgrading to Windows 10
• IMAP issues affecting Outlook 2013 and Office 365 functionality
• Blocked attachments - Outlook & PremiumMail users
• Sync contacts, calendar and email
• Outlook 2016 - Office 365 - Duplicate Emails after new update

See all 6 articles

Apple Mac - Value Mail 1

• Secure server settings MAC

Email Safety 2

• Phishing emails - Key Characteristics
• Compromised mailbox / Malware tools

Overview 2

• Getting Started
• Tour packages

Creating virtual tours 3

• Create a new tour
• Create a new scene
• Creating hotspots on a scene

Using virtual tours 3

• Using virtual tour links
• Conducting a live guided virtual tour
• Understanding live guided tour time