How can I find out which agents have sent SMS messages through the OMS?
Simply go to the Reports section on the OMS menu.
Click on SMS reports and then on SMS detailed reports.
The 'Send Name' column will give you the name of the user (agent) who sent sms messages.
You can change the dates to view historic sent messages.
Which telephone numbers do you support for sending SMS messages?
We currently cater for the following number ranges.
South Africa mobile dialing codes:
numbers on contacts can be entered with or without the country dailing code (27).
Namibia mobile dialing codes:
060, 081, 083, 085
please prefix Namibian numbers in the OMS with the country dialing code 264 otherwise the system will assume it is a South African number.