Effective leads management is critical for any real estate agency, and we'd like to help you work smarter, by automatically importing lead contacts for further processing.


You can set up automatic lead imports by configuring your email account under your Base profile settings. Once connected, the system will automatically start to import leads from major portals. 



PORTALS SUPPORTED

We've enabled the following portals for users, with more portals that will be added in future:


- Your own website (if hosted through Entegral)

- MyProperty South Africa and Namibia

- Property24

- SA Hometraders

- Gumtree

- Private Property

- Property360 (IOL Property)

- ImmoAfrica




HOW DOES IT WORK?

Once your email account is securely connected to Base, we will automatically import leads which will show up in your Base inbox and the activity dashboard:



From here you can action leads and convert the valid ones into contacts. Important to note that leads are not automatically converted into contacts - this provides you with the opportunity to filter our spam and only add valid entries to your contacts database:



Base makes it easy to convert leads into contacts as it automatically marks the source as web, and pre-populates all contact info. You simply need to categorize your contact through configurable tags. This is quite a flexible feature that allows you to group and filter contacts according to your needs:




FAQ


How often are leads imported?

- New lead emails are imported within 2 minutes. 


My lead email doesn't import?

- We don't import lead emails that are forwarded or reply emails, only the original lead email is processed. Contact our helpdesk if you see a lead not being imported. 

- Check if your IMAP settings are valid. Go to your profile / integrations and check for an error. You can also click on the 'test your settings' to verify:


Can I use any email providers?

- Yes, as long as your email solution supports the IMAP protocol and your email is setup that way.