Base users can customize notification alerts for property mandates.
Office administrators can navigate to settings / customize and set two notifications:
The two settings can help your agents take pro-active action on mandates.
You can also enable a profile to receive all the notifications alerts (usually on an admin profile)
Click the cogwheel/Settings/Users/Edit and Integrations
A sample of the dashboard notification can be seen below. The action button will take the user to the listing.